Operations & Maintenance Supervisor, NOC

MasterMindsHRSG Management Consulting

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MasterMindsHRSG Management Consulting, is recruiting on behalf of its client who operates in the Engineering industry


Role and Responsibilities

  • Ensures that escalations are closed within client’s specifications or SLA.
  • Creates network performance reports and analysis e.g daily, weekly, monthly and share with client or internally.
  • Suggests improvements areas based on that report and shares with the O&M Manager and the O&M Supervisors.
  • Analyzes team & regional performance based on emergencies and reports to the O&M Supervisors and the O&M Manager.
  • Follows up on emergencies on the network and escalates them based on site importance (e.g. hub sites, backbones and collocated sites etc) as per escalation matrix, until resolution.
  • Responsible for reporting emergencies and incidents of violation of SLAs and supports the O&M Manager in communication with client.
  • Responsible for client’s communication e.g. alarms pending for a specific hours, false alarms etc.
  • Provides leadership, technical expertise and management of the NOC operation and staff.
  • Schedules duties hours and timetable of his staff, to have 24/7 network surveillance, as per contract.
  • Ensures that all alarms are attended and followed up, in a timely manner and according to agreed SLAs and KPIs.
  • Ensures that every reasonably effort is made to restore service in an event of an outage within SLA time frame.
  • Prepares SLA reports by giving feedbacks on outage, root cause and supports the O&M Manager for communication with the client e.g. SLA violation, penalties etc. 13. Manages and controls NOC staff for their performance monitoring and career development.
  • Coordinates with the client’s representatives and other sections and proposes changes in procedures, as required, to accomplish tasks in the most efficient and cost effective manner.
  • Evaluates existing processes, systems, and potential improvements complying with maintenance requirements and personnel safety.
  • Ensures assigned employees receive required training and possess/maintain appropriate qualifications, certifications, and licenses.
  • Communicates about networking issues effectively and in comprehensible manner both to clients and employees.


OH&S / QMS Role and Responsibilities

  • Ensures that all OH&S/QMS procedures are daily monitored and followed.
  • Follows all policies and procedures for monitoring, testing product availability, and incident management. 3. Implements and follows policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Proactively reviews processes, documentation and procedures to keep updated on operational activities.
  • Prepares and distributes a variety of reports as requested by Manager or Head.
  • Be responsible for the application, compliance and regular updating of the security plan in place, both by the local team and by visitors.
  • Ensures visitors receive a proper security and context briefing and monitors the security adherence.
  • Provides the general coordination with security-related feedback and systematically report in writing any security incident involving the teams.
  • Ensures that adequate PPE (Personal Protective Equipment) is used by both the firm teams and Subcontractors.
  • Inspects all PPE prior to its use.
  • Ensures a proper usage of PPE.
  • Investigates accidents, incidents, and hazards and implements the necessary corrective and preventive actions to mitigate incidents, accidents and hazards.
  • Ensures that all placards are clear, clean and well maintained.
  • Providing training to enhance the OHSAS knowledge and competence.
  • Conducts emergency preparedness drills on a regular basis.
  • Conducts regular site inspections.
  • Requests for the replacement of PPE’s when required.
  • Checks, inspects and reports hazards to Manager.
  • Identifies existing and potential hazards.
  • Monitors hazard controls (PPE, engineering controls, policies, procedures)
  • Recommend corrective actions.


Qualifications Requirements

  • More than 3 years experience in similar field
  • Data analytical capabilities
  • Expert in MS office


Education Requirements

Minimum H.N.D in Computer Science or Electrical / Electronic Engineering. (Prefer B.Sc)

This job originally appeared elsewhere.



MasterMindsHRSG Management Consulting

Job Level

Experienced (Non-Manager)





Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years