ABOUT YOUR JOB
We are looking for a Ticketing and Reservation officer with a natural flair of delivering and providing full service-oriented professional reservations and ticketing service to all customers and travel businesses through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.
- Make flight and hotel reservations
- Must be an interactive, customer service oriented person with warm , cheerful and expressive personality and excellent communication skills.
- Issue tickets quoting correct fares both online and over the phone to ensure that tickets are issued out promptly without errors.
- Follow up on customers about their reservation status before flight departure or hotel check-in date
- initiate and promote vickmitchy product to generate the revenue
- Answer inquires made by co-operate clients
- Must be conversant with one of the GDS's Provider (e.g Amadeus,Galileo and Sabre)
- Must have some knowledge of packaging tours
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