Customer Service Officer

acada telecoms international ltd

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Job Details

  • Will function as a Customer Service Officer in Lagos.
  • The CSO will be responsible for attending directly to clients inquiries.
  • Preparation of Valuation reports.
  • Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
  • Communicate verbally and in writing to answer inquiries and provide information
  • Monitoring of returned direct debit mandate.
  • Attending to customers’ complaints.
  • Registration of incoming and outgoing mails.
  • Preparation of renewable and lapsed policies
  • Creation of customer and contractor codes
  • Collation of customer feedback in respect of our service delivery.
  • Friendliness and error-free documentation.
  • Measure Variance from agreed SLA.
  • Provide special training for all employees on customer service.



  • Moderate IT skills
  • Moderate Business Writing
  • Moderate Negotiation Skills
  • Advanced Presentation skills
  • Good Team Spirit
  • Good Inter-personal relationship skills



acada telecoms international ltd

Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years