Food and Beverage Supervisor


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Job Details

  • To ensure that all administrative duties are in operation and deadlines met.
  • To drive associate morale, through recognition, empowerment and develop associates for promotion.
  • To ensure high standards of work performance, conduct and appearance are met.
  • To aid department managers in the selection process of associates, whilst meeting appropriate levels of staff and as per budget.
  • To ensure guest bills are accurate through following the redlining procedure SOP.  To ensure appropriate cash handling procedures are followed.
  • To provide a high quality service to our guests, to exceed their expectations through leading by example.
  • To be responsible for the safe keeping of all keys.
  • To control Par level stock and inter-departmental transfers.
  • To maintain highest level of cleanliness, including safety of furniture, fixtures and fittings.
  • To ensure the correct ambience is created, as well as compliance with 39-point checklist.
  • To encourage associates to take responsibility in the absence of a supervisor.
  • To maintain wage progress reports.
  • To forecast weekly sales figures in conjunction with other Department 21 supervisors         
  • To facilitate good up and down flow of communication within the department, including maintaining memo and daily information boards holding shift briefs and allocating stations.
  • To brief and de-brief associates recognising good performance and areas of improvement.
  • To identify training requirements for associates, develop appropriate actions to meet these, should include self.
  • To be responsible for overseeing daily training schedule and submitting it to Human Resources on completion, as well as assisting with  training programme.
  • To maintain healthy inter-departmental relationships.
  • To promote awareness of health and safety within the department for associates and guests.  Example fire alert points, exits, extinguishers, table clips etc.
  • To take monthly inventory counts.
  • Keep up to date with new ideas for improving the department.
  • To develop self.
  • To carry out any other duty/function that may be assigned by immediate Manager, Department Head or Executive Committee Member.




Job Level

Manager (Staff Supervisor/Head of Department)




Hospitality / Leisure / Travels

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years