- To supervise and manage the front office operation,
- training of front office personnel, ensure satisfactory customer service.
- maintain and control all front office operational documents
- Adhere to company credit policy
- To maintain cheerful , courteous demeanour all the time
- To respond to inquiries in relation to reservation, hotel information
- use suggestive selling techniques to sell room nights
- Build strong relationships and liaise with all other departments for effective and efficient service delivery
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