Service Delivery Manager - Performance Management

Swiz-tech Nigeria Limited

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Swiz-tech Nigeria Limited was established, incorporated and registered (RC387248) in 2000 as a technical services company and as a limited liability company in Nigeria.

Our company is committed to innovative ideas in office automation and networking to meet the challenges of a modern day telecommunications and ICT office.


Overall purpose

To manage the entire network optimization and KPI performance management function of the Customer network / solution from an overall planning and engineering perspective, according to contractual requirements and telecoms strategy, ensuring the fulfillment and outlined performance management objectives are fully met.



Drive advanced level performance reporting strategic objectives in Optimization

Provide leadership in Optimization performance KPI management and escalate and flag deviations from SLA’s/WLA’s

Optimization KPI reporting of Network Performance to CXO level, governance board and steering committees

Identifying any likely trend impacting on the performance of the network

Adherence to Optimization KPI reporting processes and make recommendations

Ensuring that the monthly Optimization Key Performance indicator report is produced for distribution to Management and Customer and contractual deviations are flagged

Provide internal management with consolidated reports of Core, Transmission and Radio Network performance and / or other performance reports applicable to the service delivery on a scheduled basis.

Responsible to follow through all recommended performance improvement actions with GPOC.


Knowledge and Experience Required

  • Bachelors/Masters Degree in Telecommunications. MBA is an advantage.
  • 5-7 years of experience preferably familiar with Telecoms processes/procedures and good internal contact network. Ability to work on senior management level.


Skills and Competencies


A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.

Knowledge of Ericsson's organisation, products and services.



  • Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
  • Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
  • Strong willed and excellent negotiation skills
  • Adherence to Code of Ethics and our Core values



  • Excellent interpersonal and presentation skills
  • Driven and selfstarter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
  • Diplomacy and taskoriented, getting the right balance

This job originally appeared elsewhere.



Swiz-tech Nigeria Limited

Job Level

Manager (Staff Supervisor/Head of Department)





Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years