Call Centre Agent


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The main functions include but are not limited to:

  • Answering calls and responding to emails 
  • Handle customer inquiries both telephonically and by email
  • Make outbound calls.
  • Receive inbound calls
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports



  • Ability to work on the phone for extended periods of time
  • Ability to speak, read and write English fluently
  • Knowledge of at least one major Local Language (Yoruba, Hausa or Igbo) fluently.
  • Ability to manage detailed information and handle Stress
  • Excellent computer skills with an ability to type 30/40 wpm
  • Ability to control call and politely keep potential client focused
  • Good listening skills
  • Excellent phone manner and strong communication skills; both written and oral
  • Previous experience in a Call Centre will be an advantage




Job Level

Fresh Graduate/Entry Level/Graduate Internship




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

Entry Level