A firm in the E-commerce sector seeks qualified candidates to fill this role:
- A Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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