SL Reports Assistant

Qualiserve Group

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Qualiserve Group - The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have achieved through a diverse pool of professionals, leveraging on the best practices, innovations and a strong backing from our financial partners to deliver world class services.



  • Be responsible to initially processing and filtering the data
  • Generate and issue the daily, weekly and monthly report
  • Analyze the data to confirm whether performance criteria is fulfilled
  • Generate reports for any adhoc requests from management
  • Support SLA manager in creating dashboards and maintain all the historical data for future reference
  • Act as a focal point for any tool issues and follow-up with tools support team for resolution
  • Follow up the issues for improving Service performance.



  • Knowledge of performance KPIs and implications of different KPI deviation
  • Basic knowledge of solving KPI degradation
  • Knowledge of IT elements in one or more product domains; continue to develop expertise with current and emerging technologies
  • Working knowledge of MS Office with more focus on MS Excel.
  • Good analytical skills and should be able to work with large amounts of data.
  • Education
  • 4 Years University degree in technical field or equivalent experience
  • Other Requirements
  • Ability to work off hours depending on Network outages and customer requests
  • Key Interfaces
  • Customer’s Operations Team
  • Performance Management Manager

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Qualiserve Group

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years