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The Company is a digital TV software company specializing in advanced EPGs, interactive broadcast, and IP services and solutions for Pay-TV and analogue switch off markets.
The Company is currently in the middle of a strategic repositioning of its business and is seeking to fill the position below:
POSITION: Chief Operating Officer
DEPARTMENT: Business Operations & Development
REPORTS TO: Chief Executive Officer
Strategically and efficiently directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors
Strategy & Planning
In partnership with executive management, identify opportunities and risks for delivering the company’s projects
Lead strategic planning to achieve project milestones
Collaborate with the appropriate departments in order to ensure all necessary interventions and activities are carried out
Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
Communicate the company’s technology strategy to investors, management, staff, partners, customers, and stakeholders.
Keeping up to date with technical and industry sector developments
Implementation & Deployment
Collaborate with management and potential customers to develop user cases (or user stories) and specifications.
Establish and supervise a quality assurance process, including integration and system testing.
Support the marketing process by providing implementation of technical requirements
Works with appropriate customers to develop project scope of work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks.
Assigns, schedules, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget. Mentors and provides expertise to other project team members.
KEY PERFORMANCE INDICATORS (KPIs):
Monthly management reports
Ensuring company response time and work complies with SLAs set between the client and company
Maintenance of work flow processes
Organize and plan the work of the department to meet targets and deadlines
Create and implement complex client briefs
end to end customer solution management/outcomes
Delivery on organizational strategy
Risk and quality Management
360 Degrees Feedback score
Added value per one employee
Average annual expense to serve one customer
Capacity utilization rate
CAPEX to Sales ratio
Capital Productivity Ratio
Human Capital Value added
Debt to Equity Ratio
Net Profit and Net Profit Margin
Operating Expense Ratio
Operating Profit Margin
Overall equipment effectiveness
Profitability of net assets
Project cost variance
Return on Capital Employed
Return on Innovation Investment
Revenue growth rate
Revenue per Employee
QUALIFICATION AND EXPERIENCE:
Good analytical skills, demonstrated in complex decision-making
A diplomatic yet tenacious personality combined with energy and drive
The ability to lead and motivate teams, both within direct line management and in matrix management situations, requiring strong people skills
Ability to work constructively, collaboratively and productively with colleagues at all levels
Extensive experience at a senior management level
Effective communication skills
Higher degree or professional qualification in a relevant field
Experience of working at a senior level in the public or private sector
Successful senior management record in: Finance, Estates, development, HR
Experience of senior management of ICT systems and processe
Senior-level experience of project planning and implementation
Experience of managing staff and budgets at a senior level
High level of presentation skills; written and oral communication; preparation of documents
Experience of operating strategically and leading resource planning processes.
Proven ability to build and lead teams and to set and achieve goals
Experience of working under pressure and to tight deadlines
An effective team member and team leader