- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Maintains customer records by updating account information.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every call
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
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