BSS Quality and Safety Engineer


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To assist Quality and Safety Manager in ensuring excellence in all matters pertaining to Quality (Assurance & Control) in service delivery and Safety end-to-end i.e. operations, projects, et cetera.


Duties & Responsibilities

  • Essential duties/key job roles and responsibilities include but are not limited to the following:
  • Support ongoing definition of client-oriented minimum standards with respect to operations, projects, etc.
  • Support quality planning, assurance, control and evaluation for all teams and projects in the company to ensure they are constructed in accordance with the established minimum standards.
  • Documentation and physical inspection of the project work and working with other in-house personnel (e.g., Project Managers, Superintendents, etc.) and external personnel to produce and document a quality finished product. 
  • Collaborate with project team to achieve quality related SLAs.
  • Conduct regular Safety Self Audit and inspection Program and maintaining accurate records of such audit.
  • Support Quality and Safety Manager to encourage and create high level of Safety awareness within the organization and address Workplace Safety issues and programs.
  • Responsible for coordinating all regional quality engineers to ensure client’s quality requirements are met in service delivery.
  • Quality training for all implementation teams.
  • Assist in safety planning and ensure conformance to clients HSE requirements, safety audits and reporting.
  • Responsible for using Quality checklists in generating customer feedback.
  • Recommend remedies for breaches in quality related aspects of contracts.
  • Manage Team total quality & EHS with right authority
  • Support coordination of Quality Control monitoring across all ongoing projects and operations.
  • Plan audit and Report Quality audits / improvements plan to Quality and Safety Manager and Project team.
  • Provide weekly report, 100% SIR report/Milestone check report to Quality and Safety Manager.
  • Checking compliance with HSE standards, particularly use of Personal Protective Equipment (PPE) gears, utilizing relevant IT tools and periodic physical visits.
  • Conduct Accident and Incidents Investigation, determine probable causes and make recommendation for corrective actions.


Expected Output

  • Below are keys output measurable expected of the Quality & Safety Officer:
  • Weekly quality report including HSE, PPE, and client SLA compliance.
  • Quality checklists.
  • Quality pictures in acceptable format.



Required Education:

  • B.Sc. / H.N.D. in Computer Science, Electrical Engineering, Information Systems, or Telecommunications. Any relevant post-graduate degree will be an advantage.
  • Required Working Experience:
  • Minimum of 3 years working experience in engineering and telecommunication teams with 1 year relevant experience in Quality role.


Required Certification(s):

  • HSE
  • CAPM, Prince II Foundation or equivalents will be added advantage.
  • Client vendor certifications.
  • Any other relevant professional certifications.


Knowledge, Skills & Attitude

  • Conversant and proficient in complex quality control and assurance concepts, latest software tools and technologies, strong database concepts and designing techniques.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Must be able to pay attention to detail with experience in trouble-shooting and checklist monitoring processes.
  • Knowledge of and ability to enforce all federal, state, local and Company safety regulations/requirements.
  • Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution.
  • Strong organizational and planning skills.
  • Proficiency in MS Office.
  • Good management of teams and personnel.
  • Must be highly analytical and possess problem solving skills with the ability to apply original and innovative thinking.
  • A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders.
  • To be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision.


Working Conditions

  • Extended work hours.
  • Local travel is required.
  • Working under pressure.




Job Level

Experienced (Non-Manager)





Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years


₦100,000.00 ‐ ₦150,000.00 per month