Back Office Team Lead


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To exude deep Subject Matter knowledge on a diverse function of the Radio Access Network in a multi-technology environment (2G, 3G & LTE).


Duties & Responsibilities

  • Essential duties/key job roles and responsibilities include but are not limited to the following:
  • Develop, and direct administration strategies and tactical means to improve the performance of the client 2G, 3G & LTE access network.
  • Ensure administration of appropriate metrics and prepare reports that reflect performance of the network.
  • Work cross-functionally with the Field teams, the Back office teams and client Network Quality Assurance teams, reporting.
  • Work closely with other project team members to balance tactical requirements against strategic needs.
  • Work with the client Network and Strategy team on the performance of the upcoming changes in the network and assess the performance impact of the latest technological development.
  • Recommend latest features for implementation.
  • Support Team Lead in developing policies, procedures and standards for consistent performance across the network.
  • Hold weekly KPI review meeting at client premises.
  • Present weekly and monthly Optimization reports at client premises.



Required Education:

  • Bachelor's or Masters’ Degree in Electrical / Computer Science discipline or equivalent.
  • Required Working Experience:
  • 2-3 years relevant industry experience, with strong background in engineering.


Required Certification(s):

  • Any relevant professional certification.
  • Knowledge, Skills & Attitude
  • Must be knowledgeable about the WCDMA RF and its implementation in an indoor or outdoor environment.
  • Knowledge of Huawei RAN/UTRAN is required.
  • Knowledge of NSN or Ericsson UTRAN equipment is an advantage.
  • Understands the performance of the overall end-to-end solution in WDCMA.
  • Understands the end-to-end QoS in WCDMA and the way to implement it in the UTRAN.
  • Good knowledge of the GERAN.
  • Familiar with operator’s framework, process, business and operations
  • Able to work both independently and collaboratively with other teams, business 
  • units and business partners to achieve a cohesive Transformation Solution.
  • Strong Telecoms or IT industry experiences and broad knowledge in processes and 
  • Tools
  • Strong problem solving skills, quick learner and self-motivated team player
  • Ability to perform job functions to standards under pressure of tense/confrontational situations.
  • Excellent written and & oral communication skills in English.
  • Has the capability of technical optimization, support for the equipment of Huawei
  • Previous experience with WCDMA and GSM access network performance.
  • Comfortable with the 3GPP standards.
  • Strong communication and organizational skills, able to communicate within various areas and functional groups of the company.
  • Advanced Hands-on experience of TEMS (version 10, 11 & 12) and ACTIX Analyser (Build 4.03) is required.


Working Conditions

  • Extended work hours.
  • May require travel – local and international.
  • Working under pressure.




Job Level

Manager (Staff Supervisor/Head of Department)





Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years


₦140,000.00 ‐ ₦220,000.00 per month