- Answers telephone and greets visitors; provides information and assistance; assists in resolving customer concerns and complaints.
- Uploads meter read data; reviews and validates readings; calculates and reviews bill for accuracy; processes and prints utility bills; prepares bills for mailing.
- Sets up new accounts and billing rates; sets up new accounts; bills contract water users • Receives customer requests and prepares work orders.
- Processes delinquent notices; processes work orders to discontinue services for non-payment. • Reviews and verifies automated payment accounts.
- Receives and processes in-person payments; issues receipts.
- Processes returned checks; notifies customers and follows-up for non-payment.
- Reviews and processes billing adjustments.
- Schedules repair appointments.
- Processes bankruptcy notices.
- Gathers information and prepares reports.
- Maintains department files and records.
- Maintains supply inventory
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