Customer Service Officer

Fosad Consulting Limited

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Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates


Job Description:

  • Will function as a Customer Service Officer in Lagos.
  • The CSO will be responsible for attending directly to clients inquiries.
  •  Preparation of Valuation reports.

  • Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
  • Communicate verbally and in writing to answer inquiries and provide information
  • Monitoring of returned direct debit mandate.
  • Attending to customers’ complaints.
  • Registration of incoming and outgoing mails.
  • Preparation of renewable and lapsed policies
  • Creation of customer and contractor codes
  • Collation of customer feedback in respect of our service delivery.
  • Friendliness and error free documentation.
  • Measure Variance from agreed SLA.
  • Provide special training for all employees on customer service.


Qualifications and Requirements:

  • Minimum HND / Bsc in International Relations, Mass Communication or any related field
  • Minimum 1-2 years work experience
  • Skills
  • Advanced Communication skills (English): Spoken and written
  • Moderate IT skills
  • Moderate Business Writing
  • Moderate Negotiation Skills
  • Advanced Presentation skills
  • Additional Information
  • Only suitable candidates will be contacted.

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Fosad Consulting Limited

Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years