Customer Service Officer

Brand Luminescence Nig. Ltd.

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Our Client is an e-commerce business that produces and sells personal care products. We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.



Interact with customers over the phone, face to face, by email, or live chat.

Effectively manage large amounts of incoming calls

Generate sales leads

Take orders, calculate charges, and process billing or payments

Review or make changes to customer accounts

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers


Job Requirements

Good communication skills

Customer orientation and ability to adapt/respond to different types of characters

Well-presented, polite and tactful

Can handle complaints in a calm manner

Have very good IT and Numeracy skills

Ability to multi-task, prioritise, and manage time effectively 



Brand Luminescence Nig. Ltd.

Job Level

Fresh Graduate/Entry Level/Graduate Internship




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

Entry Level


₦25,000.00 ‐ ₦35,000.00 per month