Provide strategic direction in optimizing ERCAS solutions and manage the enhancements.
Provide management oversight for the Company’s IT infrastructure (hardware, software and network); including strategic direction, selection, standardization, negotiation and management of the vendor relationships.
Work closely with all Management to ensure IT systems meet the business requirements and ensure on-going communication is maintained.
Develop and manage the IT capital, operations and training budget and achieve cost savings wherever possible.
Ensure all IT systems and infrastructures are secure, available, reliable and responsive through the development, implementation and maintenance of procedures, processes and solutions.
Provide overall management and development of the organizations internet and intranet presence (domains, websites, portals, etc.).
Formalize IT processes for expenditures, projects and operations (Incident, Problem, Change, Configure, Release).
Ensure suitable and effective end-user support service and training are established and maintained at all locations.
Manage all necessary documentation including maintaining appropriate licenses.
Maintain and further develop an IT business continuity/disaster recovery plan.
Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
Ensure strategic partnerships with suppliers are reviewed and maintained.
Maintain oversight of all IT projects/programs. Create and present status reports as required to Senior Management.
Lead, coach, mentor and motivate subordinates by conducting annual employee performance and goal reviews and holding regular employee and departmental meetings.
Participate in the recruitment and selection process and employee performance management issues.
Understand, support, and adhere to the company’s health and safety policies, programs and procedures by communicating and promoting health and safety awareness to coworkers and subordinates.
Participate in Company quarterly inventory counts.
Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the company.