Responsible for maintaining the company's IT network, servers and security systems to ensure business continuity
Responsible for investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
Assist colleagues with more basic IT needs by sharing IT related knowledge to help others, including setting up new users and managing backup, security and passwords.
Serves as the Company’s internet police, monitoring internet and email use.
Obtain hardware and software quotes on behalf of users and other staff as need be and purchase hardware and software following set procedures with guidance.
Follow software purchasing guidelines and liaise with the Network Manager to ensure software is compatible with the company’s network.
Advise IT Support Staff of all relevant hardware/software deliveries.
Develop company website and design database as well as keeping databases up to date.
Liaising with programmers, applications/operational staff, IT project managers and other technical staff.
Managing database security/integrity and backup procedures.
Writing reports, documentation and operating manuals and writing disaster recovery plans.
Providing user training, support and feedback.
Strong Communication Skills
Good organization and time management skills
Ability to deal with complexities
Good understanding of software and database management system
Knowledge of installing IT hardware and software
HND/Bachelor’s degree in computer science or related field
At least 1-3 years prior experience in providing work station support