Call Center Agent


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ICEPyramid Communications is a Contact Center Management Company with operations in other African countries is seeking application from qualified candidates to fill vacant positions in its call centers located in the four major cities across Nigerian; Abeokuta Ogun State, Ado-Ekiti, Ekiti State, Calabar Cross River State and Benin City Edo State.

Main Job Tasks and Responsibilities

  • Answer Multiple Calls Per Day; respond to callers’ inquiries telephonically and by Interactive Voice Response (IVR), Web Chat, SMS and other forms of Communications available.
  • Using available resources to obtain caller details, document caller complaints, manage and resolve caller complaints.
  • Provide callers with necessary information as provided for
  • Collect and document new caller information into system and update existing customer information.
  • Process caller request, identify and escalate priority issues and route calls to appropriate response units for follow up calls where necessary.
  • Document all call information according to standard operating procedures complete call logs produce call reports

Key Competencies

Verbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail judgment adaptability team work stress tolerance resilience


1)    All applicants must possess a minimum of OND, BA, and BSc from recognized and accredited institutions.

2)    A customer service agent proficiency certificate.

3)    All applicants must have 2-5 years of experience

4)    All Applicants must be between the 23-33 years old

5)    Applicant with other certification is a added advantage

6)    Ability to understand and have conversation in the local language is an added advantage

7)    The applicant must be residing in the following cities; Ado-Ekiti, Abeokuta, Calabar, Benin City


Equivalent proficiency in relevant computer applications required language proficiency, knowledge of customer service principles and practices, knowledge of call center telephony and technology, some experience in a call center or customer service environment, good data entry and typing skills, knowledge of administration and clerical processes.

How To Apply

All applicant should forward their detailed resume, application and cover letter via email  NOTE: Indicate Applicants City in the email subject.

All Applications should be addressed to the;

The Human Resources Manager

ICEPyramid Communications Limited



Submission of resumes and applications closes on 23rd August 2016, shortlisted candidates shall be contacted, and first round of interview is slated for September, 2016 would be communicated to shortlisted candidates.




Job Level

Fresh Graduate/Entry Level/Graduate Internship


Cross River



Job Type


Minimum Qualification


Preferred Years of Experience


₦45,000.00 ‐ ₦65,000.00 per month