Client Support Staff

Itex integrated Systems

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A reputable IT company needs a Client Support Staff in KOGI STATE



  • Deployment and support of POS Terminals
  • Configuration of POS Terminals
  • Prepping of POS Terminals
  • Coordinates the activities of the Field support officers assigned to the said region.
  • Manages the relationship between ITEX and their clients within that region.
  • Updates ITEX  H/O office of their collective activity reports in that region within specified timelines or as may be necessitated by unfolding events.
  • Handles all forms of e-mail correspondences/issue escalations with ITEX clients and ITEX H/O.
  • Ensures safety and efficient operation of ITEX office and properties in that region
  • Generally manages all issues within the region under his/her purview etc.
  • Application loading, installation and configuration on Terminals
  • Ensure all terminal applications are loaded within TATs/SLAs agreed with customers
  • Testing of new POS Applications, bug fixes, enhancements, etc.
  • Provide remote support to field staff
  • Collate merchant/terminal data and activity reports
  • Provide second level technical support at customer sites
  • Creates manuals for various terminal applications
  • Remote merchant training
  • Collates details of all changes and upgrades on all applications
  • End Results/Customer Satisfaction
  • Coordinate Testing of Applications
  • Quality Assurance
  • Give out Support Location
  • Acquire Merchants
  • Train Bank Reps and other solutions
  • Visit Clients Locations


Qualifications and Requirements:

  • Must Reside in Kogi State
  • Minimum of OND/HND Certificate
  • Must be computer Literate
  • Knowledge of codes, policies, regulations and procedures related to Terminal/POS Handling and Management
  • Must be detail and process oriented
  • Responsible and Experienced


Please note only applicants who reside in KOGI STATE should apply



Itex integrated Systems

Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years