- We are looking for a qualified senior account manager to join our Customer relationship team to supervise account representatives to ensure customer needs are met.
- Must be customer-oriented with a ‘can do’ attitude. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience.
- Must be able to increase sales and build successful long-term client relationships.
- Set sales targets and specific performance metrics, aligned with business strategies
- Supervise and support account managers and representatives to ensure client satisfaction
- Communicate with clients at a senior level to resolve issues and inquiries
- Generate innovative ideas to support customers and boost brand awareness
- Use client feedback to improve customer experience
- Report on churn rate results and suggest improvements
- Identify and approach potential clients
- Run customer satisfaction campaigns
- Stay up-to- date with product launches and provide support to clients and the sales team
- Increase retention and run campaigns on expired clients
- Proven work experience as a Senior Account Manager
- Hands on experience with CRM software and MS Office (particularly MS Excel)
- Familiarity with sales performance metrics
- Excellent communication skills with a customer service attitude
- Team management skills
- Strong analytical and organization skills
- B.Sc degree in Business Administration, Sales or relevant field
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