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The Customer Services Officer role will work within the Customer Services Team to offer telephone and administrative support to the centralized Complaints and will often be the first point of contact for enquiries. This role will contribute to providing an identifiable, and their representatives with enquiries and concerns.
A customer services officer interacts with the customers to provide them with information to address inquiries regarding products. Also they deal with and help resolve any customer complaints
Customer inquiries often involve some form of complaint that the customer service officer must handle in accordance with the company’s guidelines and policies.
Customer services representatives help generate sales lead.
The successful candidate will need to demonstrate: