Competent individuals are urgently needed in Zaraada Nigeria a newly established first class restaurant/bar situated in DBS Road Asaba, Delta State which will commence operation in the month of July, 2016.
REPORTS TO: Restaurant Manager / Supervisor
DUTIES AND RESPONSIBILITIES:
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to up-sell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, without egg etc.
- Communicate to the guest and provide assistance with their queries.
- Coordinate with the driver, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Serve food and drinks to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly response to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
- Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepare mixed drinks for service to your customers table.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the restaurant.
- Must have some familiarity with basic cooking skills.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Previous serving experience required.
- Excellent oral communication skills required.
- Positive interpersonal skills required.
- Understands local language and English.
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