Department: Information Technology
Reporting Line: Technical Support Manager (IT)
- Hands-on knowledge of cisco router/switches and firewall.
- Hands-on experience in Routing protocol, OSPF/EIGRP
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
- TCP/IP network design and configuration
- Network Documentation skills
- Basic understanding of Voice over IP technology (Cisco preferred)
- Hands-on experience in Enterprise wireless implementation
- Knowledge of Microsoft Active Directory and Windows server operating system
- Ability to demonstrate knowledge of IT security skills in
- Encryption, Endpoint protection, Email protection
- Basic knowledge of MS- Exchange.
- Sound knowledge of TCP/IP, IPv4 and CIDR
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Minimum HND/BSc. Degree in Computer Science or in a related discipline.
- 3 - 5 years networking, database and Security industry experience.
- CCNP in Routing & Switching a plus
- Process driven, with strong analytical and planning skills.
- Technical & Professional proficiency
- Strong coaching and team leadership skills
- Very good problem solving skills
- Excellent customer service orientation.
- Vendor relationship and negotiating skills.
- Business communication and project management skills.
- Ability to communicate effectively with relevant areas of the business.
- Knowledge of and experience with: Information systems,
- Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server
- Environment, Microsoft SQL Server; Microsoft Exchange; Internet
- Information Services; Oracle; Web design, software development languages; backup systems
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