Ticketing Officer

Fosad Consulting Ltd

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Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting.



Our client, a fledgling company with interests in travels & tours, transportation and investment businesses is looking to hire the services of a vibrant individual to fill the role 


Job Description:

  • Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
  • Handle day-to-day problem resolution, escalating to higher levels as required.
  • Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members.
  • Ensure all monies accounted for and TSR tallies
  • Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
  • In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.
  • Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner.


Qualifications and Requirements:

  • First degree.
  • 2 – 3 years experience handling the same role.
  • Airline advanced passenger tariff and pricing course.
  • Recognized IATA training(s) / certification(s).
  • Knowledge in rules and regulation of airline restrictions.
  • Numerate.
  • Good written and oral English language skills.
  • Good Microsoft Office Skills.
  • Efficient in the use of the Internet.

This job originally appeared elsewhere.



Fosad Consulting Ltd

Job Level

Experienced (Non-Manager)




Administration & Office Support

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years