Customer Service Representative

12 Baskets Foods Limited

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Job Details

  • Effectively manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively

Summary

Company

12 Baskets Foods Limited

Job Level

Vocational/Semi-Skilled/Unskilled Labour

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

1 - 3 years

Application Deadline

4 weeks from now