Customer Relationship Management

Ciel Consulting

Price: N60,000 N40,000

Course Specifications

Mode of study : Offline

Location : 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos

Duration : 3 Day(s)

Date : Jan 21 - Jan 28   2017

Course Description

Customer Relationship Management focus on how businesses can achieve excellence in customer relationships by designing and developing effective and efficient service processes for their customers.

Available Locations

Lagos : 
  • Weekday:      23rd, 24th  & 25th January, 2017
  • Weekends:    21st & 28th January,2017
Venue- 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos 
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Abuja
  • Weekday:      23rd, 24th  & 25th January, 2017
  • Weekends:    21st & 28th January,2017
Venue - House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari Mosque
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Port-Harcourt : 
  • Weekday:      23rd, 24th  & 25th January, 2017
  • Weekends:    21st & 28th January,2017
Venue - 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt 

Course Outline

Module 1
  • The terms and benefits of CRM on a company’s bottom line 
  • Analyze the different components of a CRM plan 
  • Develop a checklist for readiness and success in CRM 
  • Describe how CRM creates value for organizations and customers 
Module 2
  • Managing for Repeat Business 
  • Managing for Customer Advocacy 
  • Managing and Sharing Customer Data 
  • Managing Customer Information—Databases
  • Managing Relationships through Conflict

Module 3 
  • Relationship selling 
  • The Customer Service/Sales Profile 
  • Managing Initial or Stand-Alone Transactions 
  • Consider developmental roles that have the greatest impact on CRM 
  • Installation and use of CRM+ software.

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to learning@jobberman.com requesting for account details.

Price: N60,000 N40,000

Receive a free course outline

For enquiries call 08139859990, 08086660967, 08129123104 or send an email to learning@jobberman.com


You can also request a call and a consultant would reach out to you

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