Client Support Officer

Itex integrated Systems

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A firm in the ICT sector seeks qualified candidates to fill this role

 

Responsibilities

  • Deployment and Support of POS Terminals
  • Configuration of POS Terminals
  • Prepping of POS Terminals
  • Application loading, installation and configuration on Terminals
  • Ensure all terminal applications are loaded within TATs/SLAs agreed with customers
  • Testing of new POS Applications, bug fixes, enhancements, etc.
  • Provide remote support to field staff
  • Collate merchant/terminal data and activity reports
  • Provide second level technical support at customer sites
  • Creates manuals for various terminal applications
  • Remote merchant training
  • Collates details of all changes and upgrades on all applications
  • End Results/Customer Satisfaction
  • Coordinate Testing of Applications
  • Quality Assurance
  • Give out Support Location
  • Acquire Merchants
  • Train Bank Reps and other solutions
  • Visit Clients Locations

 

 

Qualifications and Requirements:

  • Must Reside in Ogun State
  • Minimum of OND/HND Certificate
  • Must be computer Literate
  • Have a valid professional class driver’s license
  • Knowledge of codes, policies, regulations and procedures related to Terminal/POS Handling and Management
  • Must be detail and process oriented
  • Responsible and Experienced

 

 

Please note only applicants who reside in Ogun should apply.

Summary

Company

Itex integrated Systems

Job Level

Experienced (Non-Manager)

Location

Ogun

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Application Deadline

2 months from now