Customer Service Personnel

Giant Beverages

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SUMMARY OF RESPONSIBILITIES

  • Serves customers by providing product and service information; resolving product and service problems.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and  services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and   explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed

 

KEY PERFORMANCE INDICATORS

  • Problem solving
  • Market knowledge
  • Documentation skills
  • Good listener
  • Phone skills
  • Good conflict resolver
  • Ability to analyze information
  • Product knowledge
  • Multi-tasking. 

 Preferebly a Female, Good Looking and fluent  and also live around Ikorodu Area

Summary

Company

Giant Beverages

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

1 - 3 years

Salary

₦35,000.00 ‐ ₦40,000.00 per month

Application Deadline

1 week from now