IT Front End Support (Team lead/ Analysts)

Enabled Business Solutions Limited

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Enabled Business Solutions Limited, is currently recruiting on behalf of its clients in various sectors, suitably qualified candidates to fill this position

 

Job Description

  • Provide support seven (7) days a week between the following hours: Weekday: 7:30 am - 5:00 pm Weekend & Public Holiday: 8:00 am - 5:00 pm
  • Attend to users located in all COMPANY office locations in Nigeria. The team shall be located in Mobil House, Lagos.
  • Effectively and efficiently man the Customer Service Desk (Help-Desk)
  • Receive problem calls and log them appropriately using company provided on-line problem management & tracking tools
  • Resolve users problems on phone
  • Assign unresolved problems to appropriate support queues for prompt attention
  • Follow up all assigned problems until fully resolved
  • Produce prescribed reports from problem logs, weekly and on demand

Qualifications

  • minimum of 3 years relevant experience for the team lead, 2 years relevant experience for Senior Analyst/ 1-year experience which may have been acquired during NYSC or Internships for Analysts
  • BSc/BEng/BTech in Electrical Engineering, Electronics, Computer Engineering or Computer Science (Second Class, Lower Division minimum)
  • At least one of relevant professional certifications (CCNA, CCNP, MCSE, MCP, CCNE etc.).
  • Ability to work with minimum supervision

This job originally appeared elsewhere.

Summary

Company

Enabled Business Solutions Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years