Customer Service Representative

Confidential

Apply for this job   

Share this job:


Summary: 

Start-up e-commerce company industry is seeking customer service representatives to receive, investigate and respond to consumer and vendor inquiries regarding products and services provided via our e-commerce websites.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming customer calls and determine their requirements
  • Route call, answer, or make notes to follow up in CRM
  • Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders
  • Work with Account Managers, Technical Support, Training, Finance, and Sales to ensure customer’s questions are resolved
  • Handle irate customers in a professional manner
  • Record all customer interactions and ensure that all issues are resolved in a timely manner.
  • Obtain customer feedback information to improve our customer’s experience with the Online Store websites
  • Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners
  • Other duties may be assigned to meet business needs

 

QUALIFICATIONS/REQUIREMENTS

  • Excellent attention to details is a must
  • Works well in a team environment
  • Ability to work with a diverse group of people
  • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
  • Ability to correctly calculate figures and amounts
  • Excellent telephone skills
  • Excellent grammar, verbal, and written skills
  • Excellent analytical skills, resourceful and well organized

 

EDUCATION and/or EXPERIENCE

  • Experience with online merchant/vendor call center strongly preferred
  • Bachelor degree from an accredited university
  • Experience with MS Office products
  • Experience with a CRM system preferred

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦65,000.00 ‐ ₦100,000.00 per month

Application Deadline

Tomorrow