Call Center Agent

Confidential

Apply for this job   

Share this job:


Interra Networks is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

Key Competencies

  • Verbal and written communication skills.
  • Listening skills.
  • Problems analysis and problem solving skills.
  • Customer Service Orientation.
  • Organization skills.
  • Attention to detail.
  • Good Judgment.
  • Team work.
  • Stress tolerance.
  • Good persuasion skills.
  • Time management skills.
  • Other Requirements:

    • He/She must have good understanding of English and Igbo language to communicate.
    • Must be able to read, speak and write English language fluently.
    • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
    • Proficient in relevant computer applications.
    • Knowledge of customer service telephony and technology.
    • Some experience in a call center or customer service environment.
    • Good data entry and typing skills.
    • Knowledge of administration and clerical processes.
    • Ability to understand individual differences.
    • Problem solving skills.

Summary

Company

Confidential

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Enugu

Specialization

Customer Service

Job Type

Contract

Minimum Qualification

Degree

Preferred Years of Experience

Entry Level

Application Deadline

Wednesday