Customer Care Officer

Ademakinwa Ademiluyi & Co.  -  More jobs by Ademakinwa Ademiluyi & Co.

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A firm in the logistics sector seeks qualified candidates to fill this role

 

Responsibilities:

  • Updates Facebook, Twitter and other social media Accounts.
  • Responds to posts or comments to bring value to user’s interactions with the company.
  • Posts updates, news and announcements in a timely manner using appropriate content.
  • Updates Facebook and Twitter accounts with current and relevant photos, video, or other content of the company activities and events.
  • Completes other social media projects as assigned.
  • Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
  • Completes other research projects as assigned
  • Relationship Management:
  • Manages the Company/ Client relationship and interfaces between Company/ Client.
  • Resolves Client compaint and ensures customer Satisfaction.
  • Ensure Customers have the best of quality Service delivery and experience.

 

Requirements:

  • Creative Self-starter who is comfortable with both taking initiative and working in collaboration.
  • Ability to work with little or no supervision.
  • A very confident Individual.
  • Details oriented with strong written and verbal communication skills.
  • Experience with all Microsoft applications and Internet browsers. Experience in Photoshop and Design is an added advantage.
  • Familiarity and facility with mainstream social media platforms, including but not limited to Facebook, Twitter, Nairaland,  Instagram, Google+ and LinkedIn.
  • Good knowledge of graphic enhancement.
  • Good knowledge of basic accounting and marketing.
  • Eligibility
  • Candidates should maintain a positive attitude under pressure, exhibit a strong work ethics, and enjoy working with a wide range of personalities.
  • Most importantly, the candidate should be flexible and willing to take on multiple tasks in a startup environment.

 

Summary

Company

Ademakinwa Ademiluyi & Co.

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Application Deadline

Today