Customer Service Officer

cheif koncept

Apply for this job   

Share this job:


A consulting firm seeks qualified candidates to fill this role

 

Job Details:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyse the customer’s situation.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handle issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys

Summary

Company

cheif koncept

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₦132,000.00 ‐ ₦250,000.00 per month

Application Deadline

Today