A consulting firm seeks qualified candidates to fill this role
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Troubleshoot customer issues over the phone.
- Use automated information systems to analyse the customer’s situation.
- Maintain a balance between company policy and customer benefit in decision making.
- Handle issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Responsible for compiling and generating reports as they relate to customer service surveys
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