Front Office Coordinator

Edens Solutions and Resources Limited

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Our client a leading dental Clinic with several branches in Nigeria is looking to employ a competent professional to join their Team

 

Job brief

The work at the front office is a high-pressure one needing a bright, forward-looking and organized mind. The front office is and face of the company. Initial and final impressions of the company is made here by patients the heart and visitors alike whether in person or by phone. The right candidate with the right attitude is particularly crucial and Management will not tolerate any behavior that will reflect negatively on the image of the clinic

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

 

Responsibilities:

  • Ensure timely and accurate customer service
  • Welcoming , registering and processing patients
  • Reconciling daily sales and reporting same
  • Filing and retrieving patient records, including making backups
  • Managing imprest funds if required to
  • Processing and following up Retainer accounts
  • Marketing Oral Hygiene aids
  • Producing monthly activity reports
  • Keeping waiting room clean and tidy
  • Keeping patients at ease and entertained
  • Offering and serving refreshments for patients; unsolicited
  • Handle complaints and specific customers’ requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Ensure company’s policies and security requirements are met

 

Requirements:

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (eg fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent spoken English and Telephone manner
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • BSc or HND from any accredited tertiary institution.

Summary

Company

Edens Solutions and Resources Limited

Job Level

Experienced (Non-Manager)

Location

Abuja

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦80,000.00 ‐ ₦100,000.00 per month

Application Deadline

Today