Customer Care Assistant

iDeyPay

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iDeyPay is the most reliable, fastest and cheapest e-currency exchanger in Nigeria and our goal is to harness the internet and latest technologies to transform ecurrency exchange service in Nigeria.

 

Location: Lagos

 

Job Description

We are currently seeking a motivated Customer Care Assistant to help manage customer relationships.

 

Responsibilities

  • Provide exceptional customer care service with every existing and potential customer
  • Answer all customer inquiries in a timely manner (phone and email)
  • Resolve customer issues in a quick manner
  • Quality customer interaction to promote products and services
  • Educate customers on all services offered, exhibiting exceptional product knowledge
  • Provide product/service support
  • Maintain ongoing relationship with customers (regular check-up)
  • Ensure the availability of stock for sales and demonstrations
  • Participate on behalf of iDeyPay in exhibitions or conferences
  • Negotiate/close deals and handle complaints or objections
  • Collaborate with team to achieve better results

 

Requirements

  • Enjoy talking to people - 90% of the time will be on the telephone talking to customers
  • Understand customer service - keep our new and existing customers happy
  • Proficiency in English
  • Good Phone etiquette - You are on the front lines with the customer at all times
  • Build Relationships - Customers rely on YOU!
  • Excellent communication and listening skills 
  • Reliable and Punctual
  • Must be a computer literate and proficient in the use of smart phones
  • Must have a minimum of HND/Bachelors degree in any field

 

Salary/Compensation

Negotiable;    

 

Apply now for immediate consideration.

Summary

Company

iDeyPay

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

Salary

₦30,000.00 ‐ ₦50,000.00 per month

Application Deadline

Today