Customer Service Agent

KiakiaGas.Com

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Kiakiagas is Nigeria’s first online cooking gas, equipment, accessories and servicing company offering outstanding, quick & safe delivery of liquefied petroleum gas (LPG) and its related products to homes and industries.

 

 

Summary:

  • As a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.
  • We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive marketing and customer service experience.

 

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Assist in the selling processes for our customers and generating additional Sale.
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up through emails, phone or any other required means to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Collecting and storing useful data within our backend system

 

 

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Ability to foster and maintain relationships with individuals.
  • Excellent negotiation skills and strong communication skills – proven results with key decision makers
  • Willingness to work well in a team
  • A large network (friends, family, contacts etc.)
  • Post Secondary Education in any field.

This job originally appeared elsewhere.

Summary

Company

KiakiaGas.Com

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Application Deadline

Today