Zonal Technical Officer [South-South]

Airtel Nigeria

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Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

 

 

 

Job description
The successful candidate will coordinate, control, manage, support and track day to day network operations in the zone to ensure optimal network availability and coverage while maintaining target network KPI’s to deliver plus one network quality. 

He/She will also be responsible for providing local network support for both the sales and marketing team in the zones to ensure that network impacting issues are proactively resolved.

Duties and Responsibilities:

  • Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS  -
  • Support the Operational Interface for both internal and external stakeholders especially commercial teams to ensure customer issues are resolved within acceptable key performance indicators [KPIs]
  • Track special events calendar with Zonal Business Managers and the Marketing function to ensure best in class service during special events within zone
  • Track zone network performance (Various KPIs and Network Availability)
  • Support periodic audit of all transmission, core and radio network and preventive maintenance schedule audit
  • Ensure that special task/project required by HQ technical is carried out in the zone
  • Closely work with  E// MS Team to develop processes to prevent/reduce network failures
  • Track and ensure that Colo Partners deliver on servive level agreements [SLAs]
  • Ensure SAQ activity is up to date (rental renewal and lease payments with zonal finance)
  • Follow up with various internal functions; MS Partners, Colocation [Colo] Partners on all issues affecting radio network availability, quality and experience
  • Ensure security and community issues do not cause delayed closure of sites
  • Advise and ensure implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance
  • Ensure the adherence to applicable regulatory requirements
  • Audit and support zonal spares management to ensure availability of both critical and non critical spares at the zonal warehouses
  • Probes network experience by doing a weekly trending analysis of the volume as well the types of complaints received
  • Ensure proactive and continuous improvement of customer experience and perception within zone
  • Daily analysis of worst cells and follows up with MS partners on corrective and preventive measures
  • Ensure power availability of all IBS sites that are not transferred to Tower Company
  • Drive continuous network improvement of own zone drawing up improvement plan and following up on related functions within network 
  • Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria [Financial] -
  • Direct annual zonal operating plan compilation for Airtel Nigeria Networks
  • Direct achievement of annual zonal operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments
  • Ensure key focus on recurring operating expenditure
  • Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management] -
  • Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
  • Identify, document and implement pertinent processes   procedures and policies that will continually improve operational efficiency
  • To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance 
Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operations 

Partner Management 
Ensure all processes for effective management of partners
Ensure that zonal SP requirements receive the necessary support from both the network local and central teams 

Relevant Skill and Experience

  • Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
  • Sound knowledge of Mobile Network O&M
  • 5-10 years of varied experience in operation and maintenance in the Telecom industry
  • 3-5 years managerial/Supervisory experience in a GSM/mobile company

Other requirements (Behavioural etc.)

  • Analytical and Presentation skills
  • Strategic negotiation skills
  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Communication Skills
  • Cost, process and automation Innovation

This job originally appeared elsewhere.

Summary

Company

Airtel Nigeria

Job Level

Experienced (Non-Manager)

Location

Rivers

Specialization

Engineering and Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Application Deadline

Today