Customer Care Officer

Confidential

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A premium laundry & dry cleaning company, located in Lagos, has vacancies for four  (4) Customer Care Officers due to ongoing business expansion.

The Job:

1. Achieve 95% Customer retention through provision of excellent and personalised services
2. Win 20 new customers monthly through telemarketing
3. Render weekly report of your activities by 9am Mondays
4. Attend weekly briefings and training at the HQ office Thursdays.
5. Manage the outlet and the company property therein.

Educational qualifications:

B.Sc or H.ND in any discipline

Experience: 1 - 2 years on  Sales, Customer Service, front office related roles

Skills:

Demonstrable evidence in handling customer service issues - objections, complaints, service failure, etc.
Communicate fluently in English language.
Must be a team player

Age: 27 years and below

Location: Must be ready to work in any part of Lagos.

Qualities:

Must be friendly
Have a passion for solving customers' problems
Ability to speak with strangers without inhibitions.

Remuneration:

The company operates a pay-for-performance compensation structure. There is a Fixed and variable salary. The more you achieve your targets the higher your potential to earn more. Plus other benefits.

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years