Front Desk/Customer Relation Officer

Confidential

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Job Tasks and Responsibilities

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • perform customer verifications
  • process orders, forms, applications and requests
  • direct requests and unresolved issues to the designated resource
  • keep records of customer interactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

 

Experience

  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

 

Professional Skills

  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Education/Teaching/Training

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦40,000.00 ‐ ₦70,000.00 per month

Application Deadline

Sunday