Team Lead, Back-Office Engineering

Confidential

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Purpose

To provide quality control, analyses and documentation of field data (surveys, DT logs) into reports and design documents, meeting agreed client SLAs.

 

Duties & Responsibilities

Essential duties/key job roles and responsibilities include but are not limited to the following:

  • Assign, manage and control Field Engineers to collect field data for analyses, design and customer reports.
  • Responsible   for   agreeing   data   collection   scope,   including   scenarios,   output requirements and formats with clients.
  • Responsible for template design / validation of customer templates.
  • Responsible for sharing agreed scope, templates and other deliverables with team members, to ensure that quality requirements for all field operations and customer acceptance criteria are well understood.
  • Execute detailed analyses of field data to prepare reports and recommendations, satisfying agreed project scope.
  • Work cross-functionally with the Field teams, the Back office teams and client teams.
  • Provide first line support and troubleshooting to Field Teams.
  • Must maintain progressive, up-to-date knowledge of latest relevant features, tools and technologies and be able to communicate same to field teams.
  • Support Team Lead in developing policies, procedures and standards for consistent performance across the network.
  • Provide relevant inputs to Team Lead and Project Manager for efficient planning and execution of projects.
  • Attend customer meetings and make presentations as applicable.

 

Qualifications

Required Education:

  • Bachelors’ Degree in Electrical / Computer Science discipline or equivalent.
  • Masters’ Degree is an added advantage.

 

Required Working Experience:

  • 5 years relevant industry experience, with strong background in engineering.
  • Field experience is required.

 

Required Certification(s):

  • CAPM, an added advantage.
  • Any relevant professional certification.

 

Knowledge, Skills & Attitude 

  • Excellence,   integrity,   creativity,   team   spirit,   commitment,   customer-centricity, empathy, safety consciousness.
  • Knowledge  of  multi-vendor multi-technologies  RAN/UTRAN,  transmission  and core systems is required.
  • Understands the end-to-end QoS in wireless networks.
  • Must understanding Site Engineering, including in-building solutions.
  • Familiar with operator’s framework, process, business and operations.
  • Able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
  • Strong Telecoms or IT industry experiences and broad knowledge in processes and Tools.
  • Strong problem solving skills, quick learner and self-motivated team player
  • Ability    to    perform    job    functions    to    standards    under    pressure    of tense/confrontational situations.
  • Excellent written and & oral communication skills in English.
  • Has  the   capability   of  technical   optimization,  support  for  the   multi-vendor equipment.
  • Previous experience with multi-technology network performance.
  • Comfortable with the 3GPP standards.
  • Strong communication and organizational skills, able to communicate within various areas and functional groups of the company.
  • Advanced  Hands-on  experience  of  design  and  optimization  tools  e.g.  TEMS, NEMO, MapInfo, PATHLOSS and ACTIX Analyser (Build 4.03), et cetera.

 

Working Conditions

  • Extended work hours.
  • May require travel – local and international.
  • Working under pressure.

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Telecommunications

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

5 - 7 years

Salary

₦110,000.00 ‐ ₦180,000.00 per month

Application Deadline

Friday