Key Accounts Manager

Confidential

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Purpose

To develop, and execute strategies for cutting edge organizational competitive advantage, as well as drive optimum customer satisfaction and achieve company sales targets.

 

Duties & Responsibilities

  • Essential  duties/key  job  roles  and  responsibilities  include  but  are  not  limited  to  the following:
  • Developing and executing sales strategy for the organization to boost new business revenue and profitability.
  • Manages the Client Engagement Process from bidding to payment.
  • Develop new customer relationships to boost sales pipeline and conversion rates.
  • Contribute to new products/solutions design, development and delivery.
  • Manage the order-to-cash cycle, including PO Collection, Customer Acceptance and

 

Invoicing and Payments.

  • Responsible for bidding processes with support from Sales, Technical and Finance functions.
  • Understand the business, its capabilities and product and service offerings and serves as a missionary to take the service benefits and value propositions to target markets and accounts.
  • The  KAM  shall  define,  drive  and  own  the  customer  satisfaction  business requirements towards improving services and its delivery.
  • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending “go or no-go” decisions.

 

Expected Output

  • Below are key outputs expected of the Key Accounts Manager:
  • Periodic Sales Targets Reports.
  • Key Customer Account Management Report.
  • Account Lifecycle Tracking Report – Project and Finance.
  • Prospective Customer Pipelines.
  • Customer Satisfaction Feedback ratings
  • Competitor Analysis Reports.

 

Qualifications 

Minimum Education:

Bachelors’ Degree in Sales, Marketing and Engineering.

Minimum Working Experience:

  • 3 years of recent Sales & Business Development experience, business-to-business sales ideally selling into telecoms OEMs, wireless operators & government.
  • Expert level experience building dynamic & positive customer relationships at senior decision making levels, as well as front line influencing levels.
  • Should have successfully sold services, business solutions within the telecoms industry.
  • Must have existing relationships in the telecoms, oil and gas industries to leverage the Business.

 

Knowledge, Skills & Attitude 

  • The following are required of the Key Account Manager:
  • Excellence,   integrity,   creativity,   team   spirit,   commitment,   customer-centricity, empathy, safety consciousness.
  • Strong competitive drive, negotiation skills, business judgment and the ability to work independently.
  • Strong experience or familiarity within both the local and national markets.
  • A strong appreciation for operating environments with emphasis of potential risks ad opportunities.
  • Accountability for profitable results, goals and sales targets.
  • An appreciation of customer expectations with a customer-oriented approach to results.
  • Excellent verbal and written communication, presentation and a high degree of professionalism with both large and small groups.
  • Willing to participate in developing the on-going strategy of the company.
  • Must be a strong Leader with the ability to manage multiple accounts with a solid understanding of how to prioritize.

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Sales/Business Development

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦120,000.00 ‐ ₦180,000.00 per month

Application Deadline

Friday