Customer Service Manager

Comata Engineering Services  -  More jobs by Comata Engineering Services

Apply for this job   

Share this job:


Responsibilities/Duties:

  • Maintains customer satisfaction by providing problem-solving resources; managing staff.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Accomplishes information systems and organization mission by completing related results as needed.

 

Skills and Qualifications:

  • Customer Service,
  • Process Improvement,
  • Decision Making,
  • Managing Processes,
  • Staffing,
  • Planning,
  • Analyzing Information ,

Summary

Company

Comata Engineering Services

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₦80,000.00 ‐ ₦120,000.00 per month

Application Deadline

1 week from now