Customer Service Manager

Clarakins Investment Limited

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Responsibilities:

  • Professionally attend to our Client's requests, comments and complaints promptly, thoroughly and with courtesy. 
  • Develop service procedures, policies and standards. 
  • Keep accurate records and document Client service actions and discussions. 
  • Compile and regularly update the Client information database. 
  • Ensure all issues are resolved in the best interest of both Clients and the Company. 
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the Client’s experience. 
  • Create and administer regular surveys relating to Client satisfaction and generate reports for action and implementation. 
  • Keep ahead of industry’s developments and apply best practices to areas of improvement. 
  • Adhere to approved budgets and monitor expenses. 
  • Ensure an excellent total Client experience within and outside the office.

 

Requirements and Skills:

  • Must be confident and have excellent spoken and written English ability. 
  • Outstanding interpersonal and listening skills 
  • Great organizational, record keeping and report writing skills 
  • Must be social media savvy

Summary

Company

Clarakins Investment Limited

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦80,000.00 ‐ ₦120,000.00 per month