Customer Service Representative

Rukkem Nigeria Enterprises

Apply for this job   

Share this job:


Job Details 

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

 

Skills Required:

  • Love being on the phone to customers - with a great phone manner and a real desire to help
  • A clear and strong communicator with excellent questioning and listening skills
  • A high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult calls
  • Ability to empathize and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
  • An accurate and methodical individual with an excellent eye for detail
  • The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
  • Driven by team performance, and continually striving to be better both as an individual and as a team
  • A strong team player who forms positive relationships with both colleagues and customers
  • A passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives)
  • Good time management with the ability to prioritize and manage your workload, supporting others as needed.

 

NB: Applicants must be Lagos resident

Summary

Company

Rukkem Nigeria Enterprises

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₦65,000.00 ‐ ₦90,000.00 per month

Application Deadline

Today