Call centre Supervisor

Renew Dynasty Services

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RESPONSIBILITY

  • Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.
  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Train agents on how to adequately address problem over the phone or how to write correspondence.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.
  • Supervise customer service managerial staff.
  • Train managers on how to effectively lead customer service agents.

 

Skills and Qualifications:

Emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Product Management, Market Knowledge, Delegation, Foster Teamwork, Giving Feedback

Summary

Company

Renew Dynasty Services

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦100,000.00 ‐ ₦150,000.00 per month

Application Deadline

3 weeks from now