- Greet guests immediately with friendly/sincere acknowledgement.
- Strip dirty linens / towels and remove used amenities from room/suite
- Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks.
- Reports rooms as clean and available
- Reports maintenance deficiencies in order to maintain room in compliance with hotel standards
- Replenish linen and guest amenities
- Respond to special requests by guests (such as providing extra amenities or service time requests)
- Must be very courteous and effective
- Must have worked for a minimum of 3 years in a related role in an hotel
- Must be very smart, very courteous, neat and intelligent
- Must have great telephone and speaking skills
- Physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles
- Ability to learn, follow and enforce standards for cleaning as they apply to all aspects of suite
- Ability to communicate excellently with guests and team members verbally or written form
- Ability to follow all safety procedures/standard and able to recognize and act in emergency situations
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