Customer Service Officer/Receptionist

Totalclean Technologies Limited

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JOB DESCRIPTION

Totalclean Technologies Limited is a company that specializes in industrial, office and residential cleaning and maintenance services. The company also has a sister company called Quicktask Limited , which provides errand services to people with busy lifestyles. We commenced operations in 2008 and have a current staff strength of over 60. The Head Office IS located in the Ikeja Business District of Lagos Nigeria.

 

The company seeks a young, self motivated and dynamic individual for the customer service role.

 

MAIN TASKS OF THE CUSTOMER SERVICE PERSON

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
  • Interacting with a company’s customers to provide them with information to address inquiries regarding products and services. 
  • Dealing with and helping to resolve any customer complaints.
  • Helping to generate sales leads by informing customers about new services, promos etc.
  • Sending out regular information to our clients on developments.
  • Interacting with the company staff to pass and receive information necessary to address customers inquiries.
  • Monitor the internet for any positive or negative feedback about our services or company, and then follow up on the feedback.
  • Identify and report on social media trends
  • Prepare and submit reports as requested by management on activities periodically
  • Assist management in making decisions regarding improvements and or changes in our service delivery to clients
  • Constantly source the internet and the news headlines for articles, stories and tips that are industry related and which can be posted to our social media accounts.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

 

Skills Required

  • Excellent communications skills
  • Great Listening skills
  • Good phone etiquette
  • Documentation Skills
  • Ability to learn fast
  • Ability to multi-task
  • Ability to analyze information
  • Good social media skills

 

Qualifications

  • Secondary School Senior Certificate or its Equivalent
  • Any Post Secondary School Qualification is an added advantage
  • Social Media Certification is an added advantage

Summary

Company

Totalclean Technologies Limited

Job Level

Undergraduate Internship/Vacation Job

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

High School (S.S.C.E)

Preferred Years of Experience

Salary

₦35,000.00 ‐ ₦40,000.00 per month

Application Deadline

3 weeks from now