Customer Care Representative

bestadila

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Responsibilities:

  • Communicating courteously with customers by telephone, email, letter and face to face.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
  • Keeping accurate records of discussions or correspondence with customers.
  • Analysing statistics or other data to determine the level of customer service your organisation is providing.
  • Producing written information for customers, often involving use of computer packages/software.
  • Writing reports analysing the customer service that your organisation provides.
  • Developing feedback or complaints procedures for customers to use.
  • Developing customer service procedures, policies and standards for your organisation or department.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Being involved in staff recruitment and appraisals;
  • Training staff to deliver a high standard of customer service.
  • Leading or supervising a team of customer service staff.
  • Learning about the organisation's products or services and keeping up to date with changes.
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

 

Qualifications and Requirements:

  • A minimum of HND in any related field
  • 3-5 years experience
  • Excellent customer relations skills
  • Excellent interpersonal and communication skills
  • Excellent use of Microsoft office tools are required
  • Good Communication and Interpersonal Skills are required
  • Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.

Summary

Company

bestadila

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

3 - 5 years

Salary

₦50,000.00 ‐ ₦80,000.00 per month