Front Office Officer

Patwith Consult

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JOB DESCRIPTION:

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

 

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
  • Train, supervise and support office staff, including receptionists, security guards and call center agents.
  • Schedule shifts.
  • Ensure timely and accurate customer service.
  • Handle complaints and specific customers requests.
  • Troubleshoot emergencies.
  • Monitor stock and order office supplies.
  • Ensure proper mail distribution.
  • Prepare and monitor office budget.
  • Keep updated records of office expenses and costs.
  • Ensure company’s policies and security requirements are met.

 

REQUIREMENTS/SKILLS:

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills

Summary

Company

Patwith Consult

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₦80,000.00 ‐ ₦100,000.00 per month